Customer Service Representative

Packaging Corp of America
Published
January 27, 2025
Location
Salem, OR
Category
Other  
Job Type

Description

Job Summary: Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing. Serve as link between customers, sales, design, scheduling, production, and shipping teams to meet customer requirements including order entry, coordinating production and delivery dates, addressing order changes, and resolving complaints. Coordinate customer requests for product specifications, availability, quotations, samples. Follow established procedures for building and maintaining accurate specifications, cost estimating, and quotes. Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts. Manage on-hand inventory levels and reconcile to customer orders, forecasts, and just-in-time schedules. Engage with customers, answer questions, communicate their needs

Required Skills and Qualifications:

  • High school graduate or equivalent.
  • Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system and maintaining / building strong positive customer business relationships.
  • Excellent communication skills; oral and written.
  • Strong attention to detail with excellent organizational and prioritization skills.
  • Ability to adapt to changing priorities in a fast-paced environment.
  • Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.
  • Associate degree or college business coursework.
  • Previous experience using automated order entry system.
  • Previous experience in a customer service role in the manufacturing sector, containerboard and corrugated packaging industry.

Compensation: 44800 - 66200

Apply Online: https://careers.packagingcorp.com/career-search/posting/customer-service-representative/21394/

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