Service Specialist I
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
What you will do for Siemens Smart Infrastructure:
Under the direction of your supervisor, you will conduct preventive maintenance, repair, installation, commissioning, and general servicing of HVAC control systems (including detailed troubleshooting). You will be responsible for high levels of customer satisfaction through direct, onsite customer interaction. You will also be responsible for completing required project and service documentation.
Diagnose and repair routine electronic control system malfunctions.
Provide sketches of field changes and discrepancies for engineering corrections and drawings.
Communicate with customers upon arrival and before leaving the work site.
Meet regularly with customers to become familiar with operating problems.
Keep customers informed of the nature of service provided, outstanding issues, and recommended system enhancements, upgrades, and/or repairs.
Promote the sale of add-on work.
Manage assigned work to meet professional execution, time, and customer satisfaction standards.
Report problems or changes to management immediately.
May provide training to customers on electronic control systems operations.
Deliver manuals and documentation to customers for training. Support the mechanical staff on non-complex, non-critical equipment.
Compile job documentation, such as certificates of completion, customer training forms, training certificates, and punch lists.
High school diploma or state-recognized GED; Associate degree preferred
Proven electro-mechanical aptitude (based on previous experience and/or education) and user PC/software skills
Experience installing and servicing electronic control or HVAC equipment preferred
Ability to travel 5%
Ability to read and understand design and construction documents
Ability to work in a variety of circumstances, including climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions
Must be able to use hand tools, laptop, email, smartphone, and tablet
Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted
Ability to work in a team environment providing dedicated support to our customers
Knowledgeable in Microsoft Office (Word, Excel & Outlook)
Good verbal and written communication skills in English
Qualified applicants must be legally authorized for employment in the United
States without need for current or future employer-sponsored work authorization
Must be 21 years of age and possess a valid driver's license with limited violations
Competitive salary based on qualifications
Health, dental, and vision plans with options
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training and professional career development
Education and tuition reimbursement programs available
Overtime, on-call pay, and company uniform and vehicle for eligible positions
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.